Warranty

Terms Of Warranty

Repair Work Warranty

We are so confident in our repairs that we offer a 60 day warranty. If for any reason an issue from the original work order re occurs within 60 days, we will perform the service again at no extra charge. All parts used to service your device are also guaranteed for 60 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions

• We do not offer warranties or guarantees, explicit or implied, on any of the following:

• Any service using parts not purchased through SOS IT Repairs.

• Any software issues, including virus removal, Operating system installation.

• New symptoms/issues not directly related to the original service within the 60-day guarantee period

• Installing new hardware or modifying existing hardware in the 60 days guarantee period voids the warranty.

Limited Shop Warranty

Recurrence of original symptoms or issues caused by user error or negligence in the 60 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the SOS IT Repairs Limited Shop Warranty
NOTE: If your device is physically tampered with or damaged within the warranty period, the SOS IT Repairs Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail. 
Some services performed by SOS IT Repairs may void your manufacturer’s warranty. By accepting service from SOS IT Repairs, you understand and agree that we are not held liable for voiding your device manufacturers warranty.

Warranty Repairs
If your device malfunctions or fails within 60 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair. No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the repair attempt fee.